Privacy notice

This notice explains, in general terms, how information is used when you contact Rapid Joint Relief, use this website or arrange care. It distinguishes the public website from the systems you use to send messages or make a booking. Please contact us if you have a question about how your information is handled.

The controller is RAPIDJOINTRELIEF LTD, company number 16418982. The registered office is 119 Wales Road, Kiveton Park, Sheffield, England, S26 6RA. For privacy enquiries, contact rapidjointrelief@gmail.com. Avoid putting unnecessary confidential information into an initial message.

Last updated: 6 October 2026

Enquiries by email, WhatsApp and phone

When you contact the clinic, we receive the information you choose to share. This may include your contact details, your question and information relevant to the care you are asking about. We use enquiries to respond to you and, where relevant, to help arrange or provide care.

Email and WhatsApp have their own systems for transmitting and storing messages. Phone enquiries also involve the information you tell us. Please use these routes thoughtfully and only share details relevant to your enquiry. Do not use them for an emergency.

Booking in WriteUpp

Online booking takes place in WriteUpp’s system, through the booking window or the link from this website. WriteUpp processes the information you enter there. Information entered into that system is different from simply reading a public page on this website.

Read the privacy information presented by WriteUpp when booking. Check that you have chosen the correct clinic before confirming. If you have a question about information in a booking, contact Rapid Joint Relief so that your enquiry can be directed appropriately.

Health information and confidentiality

Health information is used only to provide care and is kept confidential. An enquiry or consultation may involve sensitive details about your symptoms, medicines or medical history. Only share what is relevant through an appropriate contact or care route.

Public website information is not a personal assessment. Please do not put medical details into a page address or a public message. If you are unsure how to send information for your care, ask the clinic before sharing it.

Google Maps and website analytics

The location pages include Google Maps embeds. Loading or interacting with an embedded map involves Google’s services, which may process information associated with that use. Google provides its own privacy information for those services.

The website uses Replit website analytics to understand visits and website interactions. Analytics relates to website use, not a clinical assessment. Questions about the website’s analytics or embedded services can be sent to rapidjointrelief@gmail.com. This notice does not replace those providers’ privacy information.

Your UK GDPR rights

Depending on the circumstances, you have rights of access, rectification, erasure, restriction, objection and portability. You can ask to access your information, correct inaccurate information, request deletion, limit use, object to processing or receive information in a portable form where the right applies.

These rights are not absolute in every situation. To make a request or ask which rights apply to your information, contact rapidjointrelief@gmail.com. We may need to establish that a request relates to your own information before responding.

Questions and complaints

Please contact RAPIDJOINTRELIEF LTD if you have a concern about your information or this notice. You also have the right to complain to the Information Commissioner’s Office. Visit ico.org.uk for information about privacy rights and making a complaint.

The last-updated date shows when this notice was revised. Please read the current notice when using the website, particularly if you have questions about a third-party service or a different way of contacting the clinic.

Privacy questions

A little more information.

Who should I contact about my information?

Email rapidjointrelief@gmail.com with your privacy question or rights request. The controller is RAPIDJOINTRELIEF LTD, company number 16418982.

Does this website process my WriteUpp form?

Bookings are made in WriteUpp’s system, which processes what you enter there. Read the privacy information presented in that system and contact the clinic about booking-related questions.

Can I complain to the ICO?

Yes. You have the right to complain to the Information Commissioner’s Office. Information about complaints and privacy rights is available at ico.org.uk.